We are committed to safeguarding and respecting your privacy. Any personal information you provide to us is handled with care, transparency, and in accordance with applicable data protection laws.
This Privacy Policy explains the types of personal information we collect, how and why we use it, the circumstances in which it may be shared with third parties, and the measures we take to protect it. It also outlines your rights regarding your personal information and how you can contact us with any questions or concerns.
Privacy Policy
Personal Information We Collect
When you visit our website, we may automatically collect certain technical information about your device and how you use our website. This may include your web browser, IP address, time zone, device information, pages viewed and information collected through cookies and similar technologies.
When you book an appointment, purchase a product, complete a consultation form, or contact us, we may collect personal information such as your name, billing address, email address, phone number and payment information.
Where relevant to a treatment or service, we may also ask you to provide health-related information that is necessary to assess treatment suitability and help us provide services safely and effectively. This may include information you voluntarily provide during a consultation or through a treatment or consent form.
We may also collect information through technologies used on our website, including:
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Cookies – Small data files placed on your device that help the website function, remember preferences and provide information about how visitors use the website.
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Log data – Technical information that may be generated when you access the website, such as your IP address, browser type, pages visited and date and time of access.
Similar technologies – Where used, technologies such as tags or pixels may help us understand website activity, measure performance and improve our services.
Where required, non-essential cookies and similar technologies will only be used in accordance with your cookie preferences.
Why Do We Collect Your Information
We collect and use your personal information where necessary to provide our services and products, manage appointments and bookings, process orders and payments, respond to enquiries, and communicate with you about your appointments or purchases.
Where relevant to a treatment, we may collect information needed to carry out consultations, assess treatment suitability, maintain appropriate treatment records, and provide our services safely and effectively.
We may also use information to operate, maintain and improve our website and services, prevent fraud or misuse, comply with our legal and regulatory obligations, and maintain appropriate business records.
Where you have chosen to receive marketing communications from us, we may use your contact details to send you relevant news, offers and updates. You can withdraw your consent to receive marketing communications at any time.
Types of Personal Information Collected
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Name
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Email address
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Phone number
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Billing address (where required)
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Appointment history and booking information
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Consultation notes
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Treatment history
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Health-related information you provide where relevant to your treatment or consultation
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Patch test records
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Before and after treatment photographs (with your consent)
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Order, purchase and payment information
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IP address (via analytics)
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Website usage information (via analytics)
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Approximate location based on your IP address (via analytics)
How Do We Use Your Personal Information?
We use the personal information we collect to manage your appointments, deliver treatments and services, process payments where applicable, communicate with you, and provide you with the best possible experience.
We may also use your personal information to:
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Book, confirm and manage your appointments.
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Send appointment reminders and important service updates.
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Respond to your enquiries and customer service requests.
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Process payments, purchases, orders and fulfilment where applicable.
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Deliver treatments safely and assess treatment suitability based on your consultation and relevant health-related information.
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Send marketing communications only where you have given your consent.
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Detect and prevent fraud or misuse of our website and services.
We also use website usage information, including your IP address and analytics data, to improve our website, understand how visitors use our services, enhance user experience, and help protect our website against fraud and security threats.
How Do You Get My Consent?
When you book an appointment, purchase a product, complete a consultation form, contact us, or otherwise provide your personal information, we will use that information where necessary to provide the services or products you have requested, manage your booking or order, respond to your enquiries, and provide customer support.
Where we need to collect and use health-related or other special category personal information in connection with a treatment or consultation, we will obtain your explicit consent where required and only use this information where necessary to assess treatment suitability and provide your treatment safely.
Where we rely on your consent for a particular purpose, such as sending marketing communications, we will ask for that consent separately. You can withdraw your consent at any time by contacting us or, for marketing emails, by using the unsubscribe option provided.
How Do I Withdraw My Consent?
If you have previously given your consent for us to contact you, send marketing communications, or process certain personal information, you may withdraw that consent at any time.
Please note that withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn. In some cases, we may still need to retain certain information where required by law or to fulfil our contractual or legal obligations.
To withdraw your consent, update your communication preferences, or request that we stop processing your personal information, please contact us at:
Sharing Your Personal Information
We may share your personal information with trusted third-party service providers who help us operate Iris Beauty Studio and deliver our services. These providers only receive the information necessary to perform their services and are required to protect your personal information.
Examples include:
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Wix – to host and operate our website and online booking system.
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Treatwell – to facilitate appointment bookings and manage bookings made through the Treatwell platform.
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Payment providers – to securely process payments for appointments and products where applicable.
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Email and communication providers – to send appointment confirmations, reminders, and service updates.
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Analytics providers – to help us understand how visitors use our website and improve your experience.
We may also disclose your personal information where required by law, to comply with legal obligations, protect our legal rights, investigate fraud, or respond to lawful requests from public authorities.
Wix
Our website, online booking system, and online store (where applicable) are hosted by Wix.
Wix provides the technology and infrastructure that allows us to accept appointment bookings, process enquiries, manage our website securely, and offer products where applicable.
Personal information you provide may be stored through Wix’s secure data storage systems, databases, and applications. Wix protects this information using industry-standard security measures, including firewalls and encryption where appropriate.
For more information about how Wix collects and processes personal information, please visit Wix’s Privacy Policy:
Cookies & Analytics
We use cookies and similar technologies to help our website function correctly, remember your preferences, improve your browsing experience, and understand how visitors use our website.
Some cookies are essential for the operation of our website, while others are used for analytics and performance purposes. Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can control or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
You can change or withdraw your cookie preferences at any time by clicking the cookie icon displayed in the bottom-right corner of our website.
Links
When you click on links within our website, you may be redirected to external websites that are not operated by us. Please note that we are not responsible for the privacy practices, policies, or content of such third-party sites. We encourage you to review their respective privacy statements before providing any personal information.
Security
We take the protection of your personal information seriously and implement reasonable precautions and appropriate security measures to help protect your information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
Where payments are processed through our website, payment information is handled securely by our payment service providers using appropriate security and encryption measures. We do not independently store your full payment card details unless expressly stated otherwise.
While we take reasonable steps to protect your personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain your personal information only for as long as necessary to provide our services, manage appointments, fulfil any product orders (where applicable), comply with legal obligations, resolve disputes, and enforce our agreements.
If you would like us to delete your personal information, please contact us using the details provided in this Privacy Policy. We will process your request where required by applicable law.
Age of Consent
Clients under the age of 18 may only book or receive eligible treatments with the consent of a parent or legal guardian and where permitted by law.
Some treatments may have specific minimum age requirements. Where applicable, we may require parental or legal guardian consent before providing a treatment to a client under 18.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements, or the way we process personal information.
Any updates will be posted on this page. Where appropriate, we may also provide additional notice of significant changes. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your personal information.
Get in Touch
If you have any questions regarding this Privacy Policy, please do not hesitate to contact Iris Sanda Beauty & Wellness.
You can reach us by email at info.irisbeautystudio@gmail.com or by telephone on 07947 522588. We will be happy to assist with any questions or concerns you may have.
We appreciate your understanding and cooperation with our policies and look forward to welcoming you to Iris Sanda Beauty & Wellness.