Thank you for choosing Iris Sanda Beauty & Wellness. We are committed to providing a seamless, efficient, and reliable delivery experience for every customer. This Shipping Policy outlines important information regarding the processing, dispatch, and delivery of orders placed through our website.
All orders are processed and packed with care. This policy explains our processing times, delivery information, and what you can expect once your order has been placed.
If you have any questions regarding an order or this Shipping Policy, please contact us at info.irisbeautystudio@gmail.com, and we will be happy to assist you.
Shipping Policy
Order Processing Time
All orders are processed and dispatched within 1–3 working days. During busy periods, promotions, or public holidays, processing times may be slightly extended. If there are any unexpected delays, we will notify you using the email address provided with your order.
Dispatch Confirmation & Order Tracking
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking details. Please allow up to 24 hours for your tracking information to become active and update within the courier’s tracking system.
Delivery
Orders will be delivered to the delivery address provided at checkout. Customers are responsible for ensuring that all delivery information is accurate, complete, and up to date. Iris Sanda Beauty & Wellness cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address details.
Delivery times will vary depending on the delivery method selected at checkout and the destination of the order. Estimated delivery timeframes are provided for guidance only and are not guaranteed.
Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please contact us as soon as possible. To help us resolve the issue promptly, please provide your order number along with any relevant details and, where applicable, photographs of the damaged item and packaging.
Once we have been notified, we will liaise with the courier to investigate the issue and work towards a resolution as quickly as possible. Investigation and resolution times may vary depending on the circumstances and the courier’s procedures.
Where appropriate, we may ask you to retain the damaged item and its original packaging while the issue is being investigated. Please do not dispose of these until we have advised you that they are no longer required.
Depending on the delivery service used, a signature or other proof of delivery may be required upon receipt.
Order Modifications & Cancellations
Once your order has been placed, we begin processing it as quickly as possible. If you need to make changes or request a cancellation, please contact us as soon as possible. While we will always do our best to help, we cannot guarantee that changes or cancellations will be possible once an order has entered processing.
If your order has already been dispatched, it can no longer be modified or cancelled. Please refer to our Returns & Refunds Policy for information regarding returns and refunds after delivery.
Delayed Orders
While we strive to process and dispatch all orders promptly, delivery times may occasionally be extended during periods of high demand, public holidays, or due to circumstances outside our control. We appreciate your patience and understanding and recommend allowing additional delivery time during busy periods.
If your order experiences a significant delay, please contact us and we will do our best to provide an update and, where appropriate, liaise with the courier regarding the status of your delivery.
Changes to Our Shipping Policy
We reserve the right to modify, amend, or update this Shipping Policy at any time to reflect changes in our business practices, operational requirements, or legal obligations. Any revisions will become effective immediately upon publication on our website.
We recommend reviewing this Shipping Policy periodically to ensure you remain informed of any updates or changes.
Get in Touch
If you have any questions regarding this policy, please do not hesitate to contact Iris Sanda Beauty & Wellness.
You can reach us by email at info.irisbeautystudio@gmail.com or by telephone on 07947 522588. We will be happy to assist with any questions or concerns you may have.
We appreciate your understanding and cooperation with our policies and look forward to welcoming you to Iris Sanda Beauty & Wellness.