Enhances Product Absorption: Using a facial sponge helps remove dead skin cells, allowing serums and moisturisers to absorb more effectively for improved skincare results.

Deep Cleansing: Removes dirt, oil and impurities while helping to lift build-up from pores for a deeper, fresher cleanse.

Effective Makeup Removal: Gently removes makeup, dirt and excess oil, leaving skin feeling clean, refreshed and ready for the rest of your skincare routine.

Eco-Friendly: Made from compostable, reusable materials, Bonita cleansing sponges provide gentle cleansing and exfoliation while helping reduce everyday waste.

Dampen the cleansing sponge with warm water before use. Apply your favourite cleanser if desired and gently massage the face using circular motions to remove makeup, dirt and impurities. Rinse thoroughly after each use and allow the sponge to air dry. Wash regularly to keep it clean and hygienic.

Shipment Processing Time

All orders are processed and dispatched within 1–3 business days. During peak periods, promotional events or times of increased order volume, processing times may take a little longer.

Once your order has been dispatched, please allow additional time for delivery. If there is a significant delay affecting your order, we will make every effort to contact you using the details provided at checkout.

Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation email with your tracking details, where applicable. Please allow up to 24 hours for tracking information to become available or update within the courier’s tracking system.

Delivery

Delivery times are estimates and may vary depending on your location, courier services and circumstances outside our control. Please ensure your delivery address is complete and accurate when placing your order.

Need Help?

If you have any questions about your order or require further assistance, please contact us at info.irisbeautystudio@gmail.com and we’ll be happy to help.

Return & Refund Policy

For hygiene reasons, we are unable to accept returns or exchanges on facial cleansing cloths once they have been used, washed, or removed from their original sealed packaging, unless the item is faulty.

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at info.irisbeautystudio@gmail.com, including your order details and photographs where applicable, so we can assist you.

If your item is eligible for return, please contact us before sending it back. All approved returns must meet the conditions outlined in our Returns & Refunds Policy.

Nothing in this policy affects your statutory rights.

If you have any questions regarding our Returns and Refunds Policy, please contact us at info.irisbeautystudio@gmail.com, and a member of our team will be pleased to assist you.

Refunds

If you wish to submit a refund request, please contact our Customer Support team with a detailed explanation of the issue. To assist us in reviewing your request, please include any relevant photographs, supporting documentation, and your order details where applicable.

We value customer feedback and continuously strive to improve our products and services. Your comments help us enhance the overall customer experience and maintain the highest standards of quality.

All refund requests are reviewed on a case-by-case basis and will typically be assessed within 1–2 business days of receipt. Once our review has been completed, you will be notified of the outcome via email. If your refund request is approved, the refund will be processed in accordance with our Refund Policy and returned using the original method of payment, where applicable.